Before contacting support
Please include the device model, Android or iOS version, StilPlan version, the action you attempted, and what happened. Do not send customer names, telephone numbers, treatment photos, backups, PINs, or pairing credentials.
Can support recover salon data?
No. StilPlan has no cloud account or remote salon database. The publisher cannot access or recover data stored only on your device. Create regular backups and keep them in a safe location.
Can support recover an encrypted backup password?
No. Backup passwords and encryption keys are not sent to the publisher.
Purchase restoration
Purchases are associated with the Google Play or Apple account used for the transaction. Use the restore-purchases option in StilPlan while signed in to the same store account. Store availability and purchase validation are provided by the relevant platform.